Make it official
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Your right to cancel
We advise that you try and cancel your order before we get started - usually within 12 hours. We regret that we cannot accept cancellations for the purchase of printed items where printing has commenced or for our design service where design has commenced. Our customer service team will guide you through our returns policy.

As soon as we receive notice of your cancellation, we will refund the relevant part of the purchase price for that item.


Multiple orders
If you have ordered more than one item then all the goods will be held back and delivered together working off the longest lead time.

Delivery discrepancies
Any delivery discrepancies must be reported as soon as is reasonable after delivery - preferably within 24hrs. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign.

Missing items
On delivery, should an item be missing or appear to not be delivered then we request that you notify us as soon as possible - preferably within 24hrs of initial receipt of delivery so that replacement goods may be dispatched asap.


Loveprint is a trading name of UK Mass Media Limited
Company registration number 6041118
VAT registration number 896 819 743